Welcome to CLASS-Web

CLASS-Web Frequently Asked Questions

System Availability Using CLASS-Web Admissions and Registration
Fees and Payments Grades and Transcripts Parking Permits
Chabot College Forms Las Positas College Forms
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For specific and detailed information on admissions procedures, course offerings, degrees and certificates,
or student support services, please visit the individual college homepage: Las Positas College or Chabot College

CLASS-Web, the Chabot - Las Positas Automated Services System on the World Wide Web, is a service of the
Chabot-Las Positas Community College District to its students, faculty, staff and administration.

Return to CLASS-Web Home Page


When is the CLASS-Web system available?

Regular Hours

Extended Hours

Exceptions

Monday - Friday: 7am - 11pm
Weekends: 7am Saturday through 11pm Sunday

If possible, we will expand the available hours.
Please check the CLASS-Web home page for extended hours of availability.

CLASS-Web hours will end earlier on the last working day of each month.
(8pm if the last workday falls on Mon-Thurs; 3pm if the last workday falls on Friday.)

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Why isn't CLASS-Web available 24 hours a day?

There are several reasons why CLASS-Web is not available 24 hours a day:

  1. We need to bring our mainframe system down in order to perform a system backup. This process takes several hours each night.
  2. We run large batch processing jobs at night for our other administrative systems (e.g. Finance, Human Resources, Academic Services) which require that our registration systems be down.
  3. We are not a 24-hour data processing shop, and the community college district does not have the resources of businesses such as banks which may have several redundant computer systems, which could be backed-up independently while another continues to process transactions.
  4. The system is currently available 16 hours a day (7am - 11pm) Monday through Friday, and 24 hours a day on the weekend (7am Saturday until 11pm Sunday). We believe that any interested student should be able to find 15 minutes during those hours in which to register.

Of course, it is our goal to increase availability of our internet registration system as we devise solutions for the technical and procedural obstacles listed above.

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What browser do I need to use CLASS-Web?

The latest version of CLASS-Web uses Cascading Style Sheets (CSS) best viewed using

Windows: IE 6.0, Netscape 7.01, 7.2, Mozilla 1.7
Macintosh: IE 5.2, Safari 1.2 (Mac OS X)

Be sure to enable TLS 1.0 and SSL 3.0 in your browser.

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Is my information secure? (Secure Server Information)

The CLASS-Web system uses secure server technology. This means all data between your browser and the server will be encrypted. It also means you must be using a secure browser that supports Secure Socket Layer (SSL) encryption. If you receive an error message about a network error or security violation when you try to access the CLASS-Web Restricted Access Area System, you will need to upgrade your browser.

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What is my CLASS-Web User ID? What is my CLASS-Web PIN?

The CLASS-Web User ID corresponds to your student ID number. You may use your Social Security Number if you provided it at the time of application, or your W ID number. Your CLASS-Web User ID should be entered as all nine digits, with no dashes or spaces.

The PIN is a 6-digit numeric code. It is initially set to your birthdate in the format MMDDYY (i.e. 050772 for May 7, 1972). We encourage you to change your PIN immediately. Be sure to enter the leading zero (if any is needed): for example, the month of May would be entered '05'.

The User ID (Student ID Number) and PIN are used by CLASS-Web.

To better ensure the confidentiality of your Social Security Number, the Chabot-Las Positas Community College District assigns a "W" Identification Number. This number does not replace your Social Security Number as an identification number for employees or Financial Aid recipients requirements, but it provides us with an alternate unique number to use for reporting, correspondence with you, and for accessing your records within the Colleges' Student Information System.

You may still use your Social Security Number for all transactions with the Colleges, or you may begin to use your new User ID. Faculty and Staff can use either number to access your records, but only the User ID will display on their computer screens, attendance collection systems, grade rosters, and reports.

The new CLASS-Web "W" Identification Number is a unique number beginning with the letter "W" and an additional eight (8) digits.

To find out your new user identification number, Sign On to CLASS-Web using your current identification number and PIN, and click the "What's My New User ID?" link.

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How do I change my PIN?

After you have logged in, click on the Personal Information link. This will bring up the Personal Information Menu. Click on the Change PIN link. You will be asked to enter your Old PIN, enter a New PIN, and then re-enter the New PIN. Click on the Change PIN button to save your changes. After you have successfully changed your PIN you will be returned to the Personal Information menu. From this point, you can return to the Main Menu by clicking the Return to Menu button at the top of the page.

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Why doesn't my User ID / PIN work?

Invalid User ID or PIN
This error message means that the combination of the User ID and PIN does not match any records in our database. Either you have incorrectly entered one or both of the numbers, or your application for admission has not yet been entered into our system. If you have recently applied for admission, wait 24 hours for your application to be processed and try again. Otherwise, please verify your information and try again. If you continue to be unsuccessful, contact the Office of Admissions and Records for assistance. You may call Las Positas College at (925) 424-1500 or Chabot College at (510) 723-6700.

Your Web Access has been disabled
For security reasons, if you enter your PIN incorrectly 5 consecutive times in one session, your PIN will be disabled. You will need to contact the Office of Admissions and Records in order to have your PIN reinstated. You may call Las Positas College at (925) 424-1500 or Chabot College at (510) 723-6700.

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Why did CLASS-Web log me out?

Once you have successfully logged into the Restricted Access Area, you should not use the Back button on your internet browser to navigate from page to page unless instructed to do so. In certain restricted areas, the use of the Back button will be interpreted as a Break-In Attempt by the software and your CLASS-Web session will be disconnected.

For additional security, if you leave your CLASS-Web session inactive for 5 minutes, you will automatically be disconnected. You will need to log in again to restart your CLASS-Web session.

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What/Where is the CLASS-Web Worksheet?

The CLASS-Web Worksheet is online (requires Adobe Acrobat Reader) courtesy of Chabot College's Admissions and Records Office. This worksheet can be used for either Chabot College or Las Positas College.

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When can I register? What is my Priority Number? (Changes coming Summer/Fall 2014)

Your registration priority group and registration date will be determined by the completion of the three Core Services (Assessment, Orientation, and Student Education Plan), the number of units completed and in-progress at Chabot-Las Positas Community College District (CLPCCD), and maintaining Good Academic Standing.

The California Community College of Board of Governors approved policy change to establish system-wide registration priorities in an effort to improve student success. The new regulations are designed to ensure that classes are available for students seeking job training, an associate degree or transfer, and to reward students who are making academic progress towards their academic goals. Consequently, enrollment priorities have been defined and changes will go into effect for Summer/Fall 2014 registration.

Under the new regulations, new students who have completed college assessment, orientation, and developed education plans, as well as continuing students in good academic standing who have not exceeded 100 units (not including units in basic English, math, or English as a Second Language), will now have enrollment priority over students who do not meet these criteria. Students will now register for courses according to an enrollment priority system as defined by the Title 5 regulations and the Chabot-Las Positas Community College District (CLPCCD).

How to Read Priority Numbers

Example: If Priority Number is 070459:

How Course "Add" Priority is Determined

Only the last four digits of the priority number are considered by an instructor at the beginning of each course when determining "add" priority for additional students. The "add" priority number for new students will be zero for their initial semester of enrollment.

Students may attempt to add into open classes during the add period at the beginning of a term or session. Students are generally added from highest to lowest priority number.

Registration appointment dates for continuing students are based on the student's priority within the following groups:

Registration Priority Groups

STUDENT SUCCESS & SUPPORT PROGRAM (SSSP) CORE SERVICES

Assessment

Orientation

Student Ed Plan (SEP)

1st Priority - Group 09:
State-mandated enrollment priority groups:
Veterans, EOPS, DSPS and CalWORKs students in good standing with less than 100 degree-applicable units and who have 3 core services completed; Foster Youth students who have 3 core services completed.

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2nd Priority - Group 08:
College Priority groups:
Athletes, Trio, & Aspire students in good standing with less than 100 degree-applicable units and who have 3 core services completed.

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3rd Priority - Group 07:
Continuing Students in good standing with less than 100 degree- applicable units and who have 3 core services completed.

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4th Priority - Group 06:

  • Early Decision: High School graduating seniors who have been accepted into the program and who have 3 core services completed.
  • New students who have completed the 3 core services completed
  • Returning students in good standing with less than 100 degree-applicable units and who have 3 core services.

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5th Priority - Group 05:
State-mandated enrollment priority groups: Veterans, EOPS, DSPS, and Cal Works students in good standing with less than 100 degree- applicable units and who have not completed 3 core service; Foster Youth students who have not completed 3 core services.

3 core services incomplete.

6th Priority - Group 04:
College priority groups: Athletes, Trio, & Aspire students in good standing with less than 100 degree-applicable units and who have not completed 3 core services.

3 core services incomplete.

7th Priority - Group 03:
Continuing students in good standing with less than 100 degree-applicable units who have not completed 3 core services.

3 core services incomplete.

8th Priority - Group 02:
Continuing students who have been on academic and/or progress probation for 2 consecutive semesters and/or who have been placed on Academic/Progress Dismissal.

     

9th Priority - Group 01:
Continuing students with over 100 degree-applicable units

     

10th Priority - Group 00:

  • Open Enrollment: New and Returning students who have not completed 3 core services and students admitted to the College after all other groups have registered.
  • High School Concurrent Enrollment Students (based on availability and funding

All remaining students who are not in the above priority groups

New students will be given a registration appointment date after the application for admission is processed through the Office of Admissions and Records.

All Students may verify their registration status and appointment dates via CLASS-Web.

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Priority Numbers are CHANGING Summer/Fall 2014

The California Community College Board of Governors recently approved a policy change to establish system-wide registration priorities. The new regulations are designed to ensure that classes are available for students seeking job training, an associate degree or transfer, and to reward students who are making academic progress toward their academic goals.

The new statewide enrollment priorities established criteria that will provide the highest level of registration priority to continuing students with good academic standing and who have not exceeded the 100-unit limit (excluding units in basic English, Math or English as a Second Language). In addition, new students who have completed orientation, assessment, and have a developed student education plan in place will also receive greater priority under this new law.

Foster Youth and Veterans, folled by students in EOPS (Extended Opportunity Programs and Services) and DSPS (Disabled Students Programs and Services) who have completed orientation, assessment, and have a developed student education plan in place wil continue to have the highest level of priority.

The regulations will be implemented for Summer/Fall 2014 registration. Students who are on academic or progress probabtion, or who are close to the 100-unit limit are at risk of losing priority registration and should see a Counselor and develop a plan that will help make sure they stay on track to reach their educational goals.

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Help! I lost my registration appointment mailer!

If you lose your Registration Appointment Mailer, or did not receive one, access the restricted area of CLASS-Web. You will be informed of your registration appointment date if it has not already arrived.

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How do I apply and register for school?

Please visit the college websites below to learn about the application, matriculation, and registration steps and schedules.

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I filled out my application on-line, now what?

Your application will be processed usually within two days after we receive the signature page for the on-line application. We will notify you as soon as your application has been processed.

However, if you do not hear from us by the time classes begin, please do the following:

  1. While you wait for your application to be processed, attend the courses you wish to add and inform the instructor about the status of your application.
  2. NOTE: If a course is CLOSED, you will need to get an Add Authorization Number from your instructor. This number will guarantee you a place in the class -- just wait for your application to be processed, then register using CLASS-Web. If the class is OPEN, you can register without the Add Authorization Number after your application is processed.
  3. Try to register for your classes via CLASS-Web. If you are unable to register, it most likely means your application has not yet been processed. Please try again in a half-hour.
  4. If after 24 hours, you are still unable to register, we encourage you to email or visit the Office of Admissions and Records.

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What days does my class meet? What does 'R' stand for on my schedule?

The days of the week are abbreviated on your class schedule:

For example, a class with TR for the meeting days meets on Tuesday and on Thursday at the time listed.

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Why doesn't the class search work?

Most likely you have too many options selected for your search. If you have too many options selected, it may restrict your search so no course will meet your criteria. In that case, try deselecting some of the options (instead of selecting Monday, Wednesday and Friday - just select Monday and Wednesday), or instead of specifying a campus/college make sure no campus is selected.

Also, you may want to check that the pull-down lists (Date Range, Begin Time, End Time) do not have a specific value selected. Please make sure you have at least one subject selected.

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How do I obtain a parking permit?

Detailed Instructions

Parking on campus is by permit only. Student Parking Permits for each semester may be purchased online on CLASS-Web. Parking permits for the semester are $15 for motorcycles, $30 for all other vehicles.

Daily Parking Permits ($2) may be purchased from dispensers located in the parking lots. Vehicles failing to properly display permits will be cited. There is no grace period for permits.

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When will I get my parking permit?

Your parking permit will be mailed to once you have paid the parking permit fee in full.

Once you have paid your parking permit fee, you will be able to print a Temporary Permit from CLASS-Web. This temporary permit will only be valid for the dates and vehicles listed on the permit.

If you do not receive your mailed parking permit by the expiration date on your temporary parking permit, contact Campus Security at your college:

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Enrollment Fee Increase to $46 per unit Effective Summer 2012

The Governor and State Legislature have approved setting the community college enrollment fee at $46 per semester unit, effective for the Summer 2012 term. Colleges are now authorized, and required, to charge the increased enrollment fee for Sumemr 2012.

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Is my credit card payment secure?

The CLASS-Web credit card information collection is performed over the internet via a Secure Sockets Layer (SSL) connection. Secure Sockets Layer (SSL) technology is the industry standard for commercial online data encryption of personal and credit card information (as used by amazon.com, eFollett.com, barnesandnoble.com). This requires that your internet browser be configured to use SSL, otherwise the credit card transaction will not be secure.

At Chabot-Las Positas Community College District, we make every effort to protect the privacy of your information. We have contracted with Official Payments, the leading provider of electronic payment options for higher education institutions and federal, state, and local government agencies, to provide credit card processing services. Official Payments is PCI, FERPA, and GLB compliant. Official Payments' systems pass an annual 1,000-point security check conducted by the IRS. The information Official Payments gathers is private and will not be forwarded to anyone. Your credit card payment will appear as "CHABOT LOS POSITAS CAUBURN AL " or "CHABOT LOS POSITAS COMMUN AUBURN AL" on your credit card statement.

If you prefer not to make your credit card payment online, you may

Chabot College Las Positas College
Admissions and Records Office
Chabot College
25555 Hesperian Blvd
Hayward, CA 94545
Admissions and Records Office
Las Positas College
3033 Collier Canyon Road
Livermore, CA 94551

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What fees are students charged?

The following fees are charged by the colleges:

Enrollment Fee: California residents, except those exempt by law, must pay a $46.00 per unit enrollment fee. The enrollment fee is subject to change by the State Legislature.

Non-Resident Tuition: Non-residents of California are required to pay a tuition fee of $226.00 per unit in addition to the enrollment fee and basic fees.

International Student Tuition: The tuition fee for international students, non-immigrant aliens or students on other types of visas is $226.00 per unit in addition to the enrollment fee and basic fees.

Associated Students Activity Fee: An optional fee of $10.00 will be charged each semester. Students paying this fee receive an 'activity sticker' which provides merchant discounts and additional access to student services and facilities. Clubs, scholarships, and other services are supported by this fee.

Student Representation Fee (LPC only): A fee of $1.00 will be assessed of all students each semester. This fee is used for any purpose related to representing the views of students with governmental bodies.

Student Health Fee: Each College charges a mandatory $17.00 health service fee for the Fall and Spring semesters. Chabot College charges a $15.00 health service fee for Summer session. Las Positas charges a $14.00 health service fee for Summer session. This fee will be used to support health services for enrolled students. Exceptions to the health fee are allowed for:

  1. Students who are taking classes held only on Saturday or at an off-campus site, including approved apprenticeship programs; or
  2. Students who rely on prayer for healing in accordance with teachings of a bona fide religious sect, denomination, or organization.

To apply for a waiver under exception #2, students must provide a statement of such reliance from an official of the sect, denomination or organization to the Office of Student Life. Information on exemptions may be obtained by contacting the Office of the Vice President of Student Services located in Building 700 at Las Positas College and the Office of Student Life in Building 2300 at Chabot College.

Materials Fee: Students enrolled in certain Art, Architecture, Photography, Health and Physical Education classes are assessed a materials fee per class section. Please refer to the schedule of classes for details.

Parking Fee: The parking fee is assessed when you make a request online on CLASS-Web. Parking on campus is by semester or daily parking permits. Semester parking permits may be purchased at the Campus Bookstore when classes are in session.

Fall and Spring Semester parking permits: motorcycles $15.00, all other vehicles $30.00 ($20 for BOG Waiver Students).
Summer Session parking permits: motorcycles $7.50, all other vehicles $15.00.

Vehicles failing to properly display permits will be cited. There is no grace period for permits.

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How are my fees calculated?

Your registration fees are calculated as follows:

Fees Declared College
Chabot College Las Positas College
Enrollment Fee $46.00 per unit $46.00 per unit
Non-Resident Tuition $226.00 per unit $226.00 per unit
International Student Tuition $226.00 per unit $226.00 per unit
Materials Fee See above None
Associated Students Activity Fee (optional) $10.00 per semester $10.00 per semester
Student Representation Fee None $1.00 per semester
Student Health Fee $17.00 per semester (Fall/Spring)
$15.00 Summer Session
$17.00 per semester (Fall/Spring)
$14.00 Summer Session

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How do I pay my fees?

Credit Card Logos

Fees must be paid in full by the scheduled payment due date or you will be dropped from your classes. Enrollment is conditional. The colleges reserve the right to cancel your registration if payments, or arrangements to pay, are not made.

REMEMBER -- it is always your own responsibility to drop classes that you do not plan to attend. You may verify your enrollment status at any time by simply visiting this web site.

Methods of payment

Chabot College Las Positas College
Admissions and Records Office
Chabot College
25555 Hesperian Blvd
Hayward, CA 94545
Admissions and Records Office
Las Positas College
3033 Collier Canyon Road
Livermore, CA 94551

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How do I get a refund of my fees?

To obtain a refund of your enrollment fees, you must file a Request for Refund form in the Office of Admissions and Records at your campus. No refunds will be given to students who withdraw from classes after the no grade of record (NGR) deadline. A $10.00 processing fee will be subtracted from each enrollment fee refund. No processing fee will be charged if classes were cancelled by the college. Refund checks will be sent by mail approximately six weeks after the NGR deadline. You also have the option of crediting your account. In this case, the full credit will be applied to future terms.

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What is a Nelnet Payment Plan?

Nelnet Deferred Payment Plan is not a loan. There are no interest or finance charges assessed, and there is no credit check. The cost to budget your interest-free monthly payment is a $20 per semester nonrefundable Nelnet Subscriber's Fee.

Advantages
Payment Methods

Payments are processed on the 5th of each month and will continue until the balance is paid in full.

Cost to Participate

Setting up an installment plan through Nelnet Business Solutions constitutes an individual agreement with Nelnet, and you must abide by the terms of this contract. Please carefully review your responsibilities described in the contract.

If you have applied for a Financial Aid or for a Board of Governor's Waiver (BOGW), please contact the Financial Aid Office at your college before setting up a payment plan.

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How do I order official transcripts?

Ordering Transcripts at Chabot College

Ordering Transcripts at Las Positas College

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What does the Maximum Hours Exceeded error message mean?

The 'Maximum Hours Exceeded' error message will appear if you attempt to enroll in more than 18 semester units in a term. If you want to or are required to enroll in more than 18 semester units, please contact the Counseling Office at your home campus to meet with a counselor.

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When are my grades available?

Grades are generally posted within two weeks of the instructors' deadline to submit grades. We will post notices to CLASS-Web during finals week for each term with an expected posting date.

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What is an RD on my transcript? What is CR?

The grade notations are as follows:

A = Excellent
B = Above average
C = Average
D = Barely Passing
F = Failure
CR = Credit (Completed with C or better)
NC = No Credit (Not completed or completed with D or lower)
NP = No Pass (Not completed or completed with D or lower)
I = Incomplete
IP = In Progress
P = Pass (Completed with C or better)
RD = Report Delayed (Grade filed not yet filed by instructor)
W = Withdrawn after Census

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This page was last updated 01/21/2014